6σ执行中的成功因素.pdf

 6 执行中的成功因素Success Factors in Six Sigma Implementation Steve Zinkgraf Sigma Breakthrough Technologies (海量营销管理培训资料下载) 1 Breakthrough Technologies, Inc. 概述Overview  科特的领导变化蓝图Kotter’s Leading Change Roadmap  每一步的基准Benchmarks for each step  领导层执行蓝图Leadership Implementation Roadmap  总结Conclusions (海量营销管理培训资料下载) 2 Breakthrough Technologies, Inc. 科特的8个程序Kotter’s Eight Stage Process  要有急迫感Establish a sense of urgency  产生领导性的合作Create a guiding coalition  规划远景和策略Develop a vision and strategy  交流变化远景Communicate the change vision  赋予职员自由行动的空间Empower employees for broad-based action  取得短期盈利Generate short-term wins  巩固盈利，制造更多的机会Consolidate gains and produce more change  固定新方法Anchor new approaches in the culture (海量营销管理培训资料下载) 3 Breakthrough Technologies, Inc. 第 步：要有紧迫感Step 1: Establish a sense of urgency  要素Elements  调查市场竞争实体Examine market and competitive realities  识别危机，潜在危机和机会Identify crises, potential crises or major opportunities  附加Plus’s  要有积极的紧迫感Positive sense of urgency created: Allied Signal and GE  设定宏伟的税收、收入和生产力目标Set revenue, income, productivity targets aggressively  责任清晰Accountability clear  要有高层领导Senior leadership always present  Delta’s  没有紧迫感No sense of urgency created – 没有责任心no accountability  缺乏高层领导Absence of senior leadership  没有领导性的责任来理解变化No com