业主合作、业主信任及HOAs制度绩效.docxVIP

业主合作、业主信任及HOAs制度绩效 摘要：针对业委会制度实施以来，住宅小区治理状况表现 不一的问题，研究了业主信任与业主合作之间的关系，业主 信任对业主合作与业委会制度绩效的中介效应，并对业主合 作与业委会三个方面的绩效关系进行了实证研究。结果发 现：(1)在业委会治理过程中，业主之间良好的合作对业主 信任有显著的正向促进作用；(2)业主合作对业委会绩效中 的治理过程和治理能力绩效有正向促进作用，与治理结果绩 效相关性不显著；(3)业主合作是通过业主信任的中介来影 响业委会过程绩效和能力绩效的，而业主信任对业主信任与 结果绩效的关系没有中介影响。 关键词：业主合作；业主信任；HOAs；制度绩效 中图分类号:C931文献标识码：A文章编号:1001-8409 (2012) 10-0076-06 Homeowner? s Cooperation, Trust and Performanee of Homeowners Associations LEI Sui-jiangl, 2, SUN Rongl (1. School of Economics and Management， Tongji University, Shanghai 200092； 2. School of Business , Huaihai Institute of Technology, Lianyungang 222000) Abstract: This paper analyzes the relationship between homeowner^ s trust and homeowner^ s cooperation, the mediating effect of homeowner? s trust on homeowner s cooperation and performanee of homeowners association, and the relationship between homeowners cooperation and three aspects of homeowners associations. ResuIt shows that： favorable cooperation among various Homeowners plays a promine nt positive role in promoting homeowner s trust during the process of homeowners associations governance； the positive role of homeowners cooperation in promoting the governance process and governance capability Performance of homeowners associations has indistinctive relativity with governance result performance； homeowner? s cooperation influences the process performanee and capability performance of homeowners associations through the medium of owners trust which has no medium effect on the relation bet ween itself and result performance? Key words : homeowners cooperation ； homeowners trust； HOAs； performance of homeowners associations 一、问题的提出 制度解决的是发展和规范问题，而社会资本则是制度运 行的润滑剂［1］。作为一种新的城市基层治理模式，业主自 主治理 业主委员会（Homeowners Associations,简称 HOAs）制度正在全国积极推进。与此同时，一方面，围绕业 主私有财产、共有财产引发的各种纠纷、矛盾和问题不断； 另一方面，成功治理的案例也不在少数。自2003年《物业 管理条例》颁布实施以来，HOAs制度环境相同，制度目标一 致，有的住宅小区表现出良好的绩效，而有的绩效却比较差 ［2］。导致这些差异的原因是什么？ HOAs在性质上为非营利 组织，对于更加关注发展过程和自主治理能力的HOAs制度 绩效而言，物质结果显得并不重要，研究者更感兴趣的是信 任、合作等社会资本因素，因为在HOAs中的