认知重评策略对儿科护士人际冲突处理方式的影响研究.docxVIP

认知重评策略对儿科护士人际冲突处理方式的影响研究 哈尔滨医科大学附属第一医院黑龙江，150001 【摘要】目的：探究认知重评策略对儿科护士人际冲突处理方式的影响。方法: 随机选择2012年1月至2014年6月我院儿科护上100人,按照随机数表法分为 研究组和对照组，每组50人，研究组护上采用认知重评策略对其人际冲突处理 方式进行干预，对照组护士则不采用干预。采用组织冲突量表对两组护士的冲突 处理方式进行测定，采用医院护上工作绩效评估量表对两组护上的任务绩效、反 牛产绩效以及情境绩效3各维度进行评估，采用报复动机量表对两组护士的报复 倾向进行测量。结果：研究组护士最常用的冲突处理方式为整合，而回避是对照 组护丄最常采用的冲突处理方式，两组护-上处理方式差异具有统计学意义 (Pt;0.05)；研究组护士的工作绩效得分明显高于对照组护士，差异有统计学 意义(Pt;0.05)；研究组护士的报复动机得分明显低于对照组护士，差异有统 计学意义(Plt;0.05)o结论：认知重评策略可以有效提高儿科护-上采用积极的 方式处理冲突事件，降低儿科护士的报复倾向，进而提高儿科护士的工作绩效, 值得临床应用。 【关键词】情境性宽恕；人际冲突；儿科护-上 【中图分类号】R473【文献标识码】A 【Abstract 】Objective:To explore the heterogeneity of high self-esteem under the in fluence of situational forgive ness pediatric n urse interpers onal conf lict management approach.Methods:100 cases of pediatric nurses were randomly selected from January 2012 to June 2014 in our hospital,a nd accordi ng to a ran dom number table were divided into study group and the control group,50 people in each group,the study group of nurses using situational forgive their interpersonal conflict management way to intervene in the control group not using nurse in tervention.Organizati onal Conf lict Scale uses two nu rses handling conf lict were determi ned using the hospital n urse job performa nee rati ng scale for two n urses task performance,as well as counter-productive performanee seenarios to evaluate the performanee of three dimensions,using the revenge motive Scale two nurses tende ncy retaliati on measure. Results:The study group of n urses most com mon approach for the integration of the conflict,while avoiding conflict handling the most commonly used control group of nurses’two nurse treatment differenee was statistically sign讦icant (Plt;0.05);job performanee study group of nurses scored significantly higher than the nurses,the differenee was statistically significant(P lt;O.O5);study group of nurses revenge motive scored significantly lower than the control group of nurses,the differenee was statistically significant(Plt;0.05).Concl