六西格玛管理及在SAE公司的应用研究-工商管理专业论文.docxVIP

摘 要 六西格玛管理在通用电气的巨大成就，引起全世界内的高度关注。 众多企业也在引进中发现六西格玛管理的价值所在。六西格玛管理从摩 托罗拉、通用电气走向了全世界，并从最初的电子工业领域走进了普通 制造业乃至银行、保险等服务业以及电子商务领域。 六西格玛管理也在实践中不断发展，从最初一种质量改进方法，逐 渐演变成为企业持续改进、增强综合竞争力、提高顾客满意度、改善经 营业绩的一套完整的管理体系。 他山之石，可以攻玉。目前，国内也有不少企业在实施六西格玛管 理，如联想、中兴、宝钢等，并取得了初步成效。但是，更多的中国本 土企业对六西格玛管理体系还是十分陌生，在认识上存在种种误区,更不 知如何具体实施。 但是，市场竞争激烈化的现实却迫使中国本土企业必须改善产品质 量、服务水平和综合管理能力。中国本土企业如何有效实施六西格玛管 理以提升自己的核心竞争力？本文就这个问题展开研究。 本文首先阐述了六西格玛管理的起源、基本含义、组织结构、改进 模式、常用工具、常用指标和常用软件；其次，本文结合 SAE 推行六西 格玛管理的具体实践，说明了六西格玛管理的实施步骤；再次，本文从 SAE 公司实施六西格玛管理中存在的问题，延伸到六西格玛管理在中国 本土企业的应用现状和认识误区；最后，本文分析了中国本土企业实施 六西格玛管理的必要性、困难和挑战，并就如何实施六西格玛管理提出 具体建议。 六西格玛管理作为一种先进、严谨的管理体系，对企业发展有着深 远而重大的影响。本文呼吁中国本土企业管理者应当从战略的高度重视 六西格玛管理。 关键词：六西格玛管理，全面质量管理，统计技术，正态分布 THE RESEARCH OF SIX SIGMA MANAGEMENT AND APPLICATION IN SAE ABSTRACT The great success of Six Sigma Management in GE is drawing high attention world-widely. More and more enterprises have discovered the value of Six Sigma Management in practice. It has being applied from the initial electronics industry into the general manufacturing, bank, insurance and other services, even e-business. At the same time, Six Sigma Management has been evolving from the initial quality improvement method into a perfect management system for continuous improvement, enhancing competitiveness and customer satisfaction, improving the operating performance. At present, there are some domestic enterprises implementing Six Sigma Management, including Lenovo, ZTE, Baosteel, etc, and have achieved big success. However, more domestic enterprises are not familiar with this advance management system. They have kinds of erroneous understanding and do not know how to apply Six Sigma Management into real business. However, the fierce market competition has been forcing domestic enterprises to improve product quality, service quality and comprehensive management capabilities. How domestic enterprises enhance core competitiveness with the application of Six Sigma Management? This dissertation focuses on study on this issu