六西格玛管理在公安工作中的应用研究-公共管理专业论文.docxVIP

中文摘要公安机关作为我国政府部门的重要组成部分，在全球“新公共管理”运动和 中文摘要 公安机关作为我国政府部门的重要组成部分，在全球“新公共管理”运动和 我国政府体制改革的影响下悄然发生着变革。工商企业的成功管理方式、手段引 入不断运用到公共部门之中，本文就是将商业管理中的六西格玛管理理念引入到 公安部门中，尝试着运用这种管理方法来评估、改进当前公安工作绩效。 文章以山东省济宁市中区公安局为例，首先运用SWOT分析法对当前公安 工作面临的优势、劣势、机会、威胁进行了战略分析，并提出了主要工作目标， 为实旌六西格玛工作改进做好了准备；然后，本文构建了公安机关六西格玛管理 模式和方法，运用层次分析法和模糊综合评价法评判出社会公众对当前公安工作 的满意度，并采用四象限图辨别出工作中存在的弱项，以此作为六西格玛项目改 进方向；接着，分析了该弱项方面的社会公众需求，选取了其中的关键质量特性 为六西格玛改进项目，运用DMAIC流程对项目进行了定义、测量、分析、改进、 控制，并从中大胆提出了构建城市应急指挥中心系统的设想；最后，通过对该六 西格玛项目进行模糊综合评价，评判了项目改进的效果是成功的。 关键词： 六西格玛；公安工作；层次分析法；模糊综合评价 ABSTRACTPolice ABSTRACT Police department,an important component of our government．is improving quietly．with the influence of the”New Publie Management”wave of the world and our government reform．Successful management practice is transfered to the public administration．The thesis introduces the idea of Six Sigma in business management to a police department．It tries to use this kind of management to evaluate and improve the working performance ofthe police department at present． The thesis takes the police bureau of Shizhong District of Jining of Shandong province as an example．Firstly，it USeS SWOT to analyze the strengths，weaknesses， opportunities and threats of the police work at present，and proposes the main performance goal for improvement work．Secondly，this thesis constructs a Six Sigma model suitable for the police department．According to this model，the customer satisfaction index of the present police work is evaluated through the analytical hierarchy process and the fuzzy comprehensive appraisal．And a weak spot in the work is distinguished tllrou曲using a four-quadrant piCtlllm．This weak spot is regarded as the opportunity for improvement of Six Sigma．Thirdly，on the base of analyzing the citizens demand of the weak spot，the thesis selects a project of SIX Sigma through choosing critical to quality,then uses DMAIC model to define， measure，analyze，improve，control the project．At the stage of analyzing，innovative idea is proposed to a system oft