酒店客房部协调员岗位职责.docxVIP

Page PAGE 3 of NUMPAGES 4 第 PAGE 3页，共 NUMPAGES 4页 Housekeeping Coordinator Housekeeping Coordinator 客房部协调员 Room to have a great start Room to have a great start 成功的开始 Hotel Level: 酒店等级： I – V 一-五 Department: 部门： Rooms Division 房务部 Job Band: 职位等级： 8 8 Reports To: 直属上级： Housekeeping Supervisor, Assistant Housekeeper, Executive Housekeeper 客房部主管，助理行政管家，行政管家 job overview职位概述 Responsible for attending to the control desk telephone, communication within Housekeeping and between Housekeeping and other departments as well as clerical services of the Housekeeping department. 负责接听控制台电话，管理客房部内部以及对外通信，并对客房部提供文书服务。 At InterContinental Hotels Resorts? we want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. 在洲际酒店及度假村?，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你： 亲切、充满自信、体现尊重来展现富有魅力的你。 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。 Duties and Responsibilities工作职责 Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction 确保 接听和转达所有与部门相关的信息，以保持既定标准并取得客户的满意。 Receives, records, and distributes various reports 接收 、记录并分发各种报告 Receives, records, and transmits guest requests accurately 准确接听 、记录并传达客人的请求 Responsible for entering accurate room status into computer daily and investigate discrepancies 负责每天将客房情况准确的输入电脑并调查各种异常情况 Maintains and update administrative data 保持和更新管理数据 Maintains working area and equipment in a proper state of cleanliness and repair 确保工作区域和设备得到良好的清洁和修缮 Report guest complaints to Executive Housekeeper or delegate immediately 及时向行政管家或其代理人汇报客人的投诉情况 Com