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F O U R T H E D I T I O N;Chapter Objectives;Chapter Objectives (cont’d);Managerial Issues;Defining a Process;Process Flowcharts for Making Hamburgers;Process Flowcharts for Making Hamburgers;Relative Comparison of Hamburger Preparation Processes;Process Measurement;Types of Performance Measures;Partial Measures of Productivity;Types of Performance Measures (cont’d);Types of Performance Measures (cont’d);Measures of Capacity;Types of Performance Measures (cont’d);Types of Performance Measures (cont’d);Types of Performance Measures (cont’d);Process Analysis in Manufacturing;Manufacturing: Make-to-Stock;Manufacturing: Make-to-Order;Process Analysis in Manufacturing;Manufacturing: Modularization ;Process Analysis in Manufacturing;Process Analysis in Manufacturing;Elements in a Process Flowchart;Process Analysis in Services;Service Blueprint for a Cash Account at a Discount Brokerage;Blueprint for a Corner Shoeshine;Shoeshine Profitability Analysis;Process Analysis in Services (cont’d);Business Processes;Business Process Analysis;Measures of Performance for Specific Business Processes;Business Process Analysis (cont’d);Process Mapping with Functional Areas;Benchmarking;Key Steps in Benchmarking;Types of Benchmarking;Benchmarking Process Steps;Business Process Reengineering;Business Process Reengineering;Comparison between Strategic and Tactical Deployment Techniques for Reengineering
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