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Journal of World Business 41 (2006) 315–327
/bam/jwb
E-commerce developments and strategies for value creation:
The case of Russia
Rachel R. Doern a,b,*, Carl F. Fey b,c,1
a University of St. Andrews, School of Management, North Haugh, St. Andrews, Fife KY16 9SS, United Kingdom
b Stockholm School of Economics, Russia
c Stockholm School of Economics, Institute of International Business, P.O. Box 6501, 11383 Stockholm, Sweden
Abstract
This inductive interview-based study aims to develop a model which describes the kinds of e-commerce business models that
create value in Russia. We suggest that prior e-commerce research has not paid enough attention to the environment’s role in
determining how value is created by different e-commerce business models and thus explore how key factors in the environment
impact the development and effectiveness of e-commerce. The study also identifies eight key drivers of e-commerce value creation
in Russia (accessibility, ease of search, ease of use, trust, complementarities, novelty, lock-in, and efficiency). The interaction
between these value drivers and characteristics of the external environment affect how value is created by e-commerce business
models in Russia.
# 2006 Elsevier Inc. All rights reserved.
1. Introduction majority of the world’s e-commerce customers will
reside outside of the US (Lynch Beck, 2001). Yet,
The e-commerce revolution is transforming business little research has focused on how e-commerce
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