邮轮餐饮服务与管理（双语版） 模块三 西餐服务方式与服务礼仪 3.2 西餐服务礼仪.pptxVIP

职业教育国际邮轮乘务管理专业教学资源库《国际邮轮餐饮服务与管理》3. 西餐服务方式与服务礼仪-西餐服务礼仪学校：浙江旅游职业学院授课老师：罗栋琼职业教育国际邮轮乘务管理专业教学资源库丨《国际邮轮餐饮服务与管理》知识点一 服务礼仪知识点知识点二 用餐礼仪知识点一 服务礼仪 学校：浙江旅游职业学院授课老师：罗栋琼仪容仪表Appearanceand manner香水、装饰品Perfume Accessories手和指甲、头发hands, nails, hair服装、鞋袜Clothing, footwear点击添加文本点击添加文本点击添加文本点击添加文本站姿、走姿Standing posture, walking posture点击添加文本点击添加文本点击添加文本点击添加文本Appearance and mannerThere are something you cannot do during the work!!注意事项：Drinking, eat green onion/ginger/garlic点击添加文本Smoking, eating点击添加文本Picking teeth, nose picking, ears picking, sneeze, etc.Stand akimbo, standing against the wall点击添加文本~No! No! No!点击添加文本常用礼貌用语Language courtesy问候用语感谢用语道歉用语点击添加文本Good morning/afternoon/evening.Welcome to …How are you?Thank you for your help/ information/service.I’m sorry. It’s my fault.I’m very sorry about that.Sorry to keep you waiting.点击添加文本点击添加文本Very well, thank you(fine, thanks),and you?We hope you will enjoy your stay with us.You’re welcome.Don’t mention it.At your service.My pleasure.That’s all right.Never mind.点击添加文本请求咨询Do you…?How may I help you?Anything else I can do for you?My bill, please.Where can I find…?Where is the restroom/elevator?What time is it?常用礼貌用语点击添加文本点击添加文本See you later/tomorrow.Thank you for coming.Have a nice trip.Congratulations!Have a good day.Have a nice holiday..点击添加文本点击添加文本祝贺告别Dinning Etiquette 知识点二 用餐礼仪 学校：浙江旅游职业学院授课老师：罗栋琼职业教育国际邮轮乘务管理专业教学资源库《国际邮轮餐饮服务与管理》感谢聆听学校：浙江旅游职业学院授课老师：罗栋琼课程网站：/whgjyl 请加入收藏夹哦 !