酒店总机如何处置“请勿打扰”(行业规范).docVIP

Do Not Disturb Feature 请勿打扰 批准人： 派送： 客房部 页数 PAGE 1 / NUMPAGES 2 Purpose目的: To provide guests with the option not to be disturbed by any phone call while he is in the guestroom. 为客人提供当其房间不被任何电话打扰的服务。 To provide confidentiality and privacy for the guest. 为客人提供机密和隐私的空间。 Policy 政策: It is the policy of the hotel to provide efficient Telecommunication service for the guest. 这是酒店关于为客人提供高效的通讯服务的政策。 Procedure: 程序 When receiving the instructions from the guest to place his call as “Do Not Disturb”, the Telephone Operator has to clarify with guest to take down the following instructions: 接到客人的“请勿打扰”的指示时，接线员将向客人落实如下信息： Guest Name and Room Number 客人名字和房号 Duration 持续时间 Any Specific Instruction 任何其他指示 The Operator repeats the information to check accuracy with the guest 接线员对客人重复相关信息的准确性。 Then proceed to enter the above information to the computer system. 然后在计算机系统中执行上述信息。 The Phone line of the guestroom is programmed to be forwarded to the telephone operator at the switchboard by using the “Do Not Disturb” feature. 接线员在接线总机上使用“请勿打扰”的标记对客人房间的电话线标记。 5. The Telephone Operator is able to attend to the caller adhering to the guest instruction. 接线员应该留心关照有关客人的电话。 The Telephone operator has to delete the “Do Not Disturb” program for the guest once the duration of the requested instruction is expired, the phone system will resume normal operation. 一旦客人的要求期限届满，接线员将为客人删除“请勿打扰” 程序，电话系统将恢复正常操作。 Forms 表格 D-N-D Form D-N-D表格 Guest name 客人名字 Room 房间 From – To 持续时间 Special instruction 特殊要求