酒店总机接听私人电话制度(行业规范).docVIP

Personal Calls 私人电话 批准人： 派送： 页数 PAGE 1 / NUMPAGES 1 Purpose目的: To provide guidelines for the hotel employees on incoming calls while on duty . 为酒店员工在当班时提供来电呼叫。 Policy 政策: It is the policy of the Hotel that there should be no personal incoming and outgoing calls while on duty. 酒店政策规定员工当班时不得私人接听和拨打电话。 Any unapproved Local , DDD and IDD calls made will be charged to associates personal account at the rate of : 2 x standard rate. 任何未经批准的电话都将向相关人员收取两倍于标准价格的费用。 Disciplinary action will be taken against the associates who violates the approved policy and procedures. 对违反已经批准的政策和程序相关人员将给予规定的处罚。 Procedure: 程序 Any personal incoming calls will be directed to the Human Resources Department for further handling. 任何私人接电话的情况将交由人力资源部进一步处理。 On emergency cases, the Human Resources Department will take down the message and hand over to the employee concerned. 遇到紧急情况，人力资源部将记录有关信息并交由相关人员处理。 No personal hand phone are allowed while on duty. The hand phone will be confiscated if the employee is found carrying them while on duty. 当班期间不得使用手机。如果发现员工当班期间使用手机，将没收之。 The respective department manager has to check to ensure that the employee abides strictly to the policy and procedures. 相关部门将检查以确保严格遵守政策和程序。 Disciplinary action will be taken against the associate who violates the approved policy and procedures. 对违反政策和程序的员工将给予惩罚。