现代信息技术在智慧酒店建设中的应用研究.docVIP

PAGE PAGE 24 现代信息技术在智慧酒店建设中的应用研究 ——以杭州黄龙饭店为例 摘要：在我国酒店业发展向现代化、信息化迈进的新阶段下，智慧酒店作为酒店业新领域、新方向下的一个新的战略发展方向，随酒店信息化这一新的时代背景应用而生。IT界的多次产业革命，以云计算、物联网及移动终端上网设备为代表的信息技术在酒店业普及应用，加之与电子商务的不断融合，从而使酒店行业的信息化、技术化程度不断加深。这样，酒店提高效率、降低成本、增加营收、吸引顾客以及酒店之间互相竞争的新模式悄然出现，即将现代数字化、智能化、网络化信息技术应用于酒店建设、运营、管理及服务等各个方面，使酒店拥有一套完整的智慧化体系，提升其智慧化服务水平的一个战略性发展手段，同时，在政策导向下，传统酒店模式面临转型升级的需要，而智慧酒店理念的打造无疑是一个新的选择。然而，对于这一新理念，酒店行业总体反应还比较迟钝，这就很有必要进行研究。本文通过智慧酒店的概述，重点介绍现代信息技术手段在智慧酒店建设中的应用情况，并以杭州黄龙饭店为例进行引用说明，最后以黄龙饭店在信息技术应用层面出现的一些问题，来引出整个行业在智慧酒店建设中的问题，同时给出一定的解决对策，为酒店行业的智慧化之路建立一定的理论成果。 关键词：现代信息技术智慧酒店杭州黄龙饭店应用研究 The application of modern information technology in Intelligent Hotel construction ——in HANGZHOU HUANGLONG hotel, for example Abstract：In the development of Chinas hotel industry to a new stage of modernization, informationization, wisdom hotel as the hotel industry under the new areas and new direction of a new strategic direction, with this new hotel informatization era background application. IT industry of the industrial revolution, many times to cloud computing, Internet and mobile Internet devices to popularize and apply in the hospitality industry represented by information technology, the continuous integration and e-commerce, which makes the hotel industry informatization, deepening technical level. In this way, the hotel to improve efficiency, reduce costs, increase revenue, attract customers and compete with each other between hotel quietly appear, a new model of the modern digital, intelligent and network information technology application in the hotel construction, operation, management and service, make the wisdom of the hotel has a complete system, improve the service level of wisdom means a strategic development, at the same time, under the policy guidance, the traditional hotel model facing the needs of the transformation and upgrading, and the concept of wisdom hotel building is a new choice. However, for this new concept, the hotel industry in general is relatively slow, it is necessary for res