旅行社企业员工在职培训问题研究.pdfVIP

摘 要 在知识经济高速发展的今天，企业对人力资本投资的认识已经显著提高。 众多企业开始采取措施加强人力资本的投资，国内对企业人力资本投资的研究 也取得了不俗的成果。 在新世纪新时期，党中央国务院把扩大内需、促进消费确立为促进国民经 济发展的长期战略方针和基本立足点。旅游业在中国成为第三产业的重要组成 部分，是世界上发展最快的新兴产业之一，被誉为“朝阳产业”。作为旅游业龙 头之一的旅行社企业在人力资本投资方面却存在种种问题与不足。人力资本投 资问题，成为制掣旅行社发展的一个瓶颈问题亟需解决。 鉴于此，本文从旅行社企业的角度，通过对美国、日本、德国等国外旅游 企业的在职培训的介绍分析，探讨了国外在职培训的经验与优势。 本文采用访谈旅游同行、问卷调查、查阅文献等方法重点对国内旅行社员 工在职培训的现状进行了调查，主要从三个方面进行：一是旅行社企业对在职 培训的态度调查；二是旅行社员工对在职培训的认识和评价的调查；三是旅行 社员工在职培训的实施状况，主要通过图表进行分析。通过对现状的调查，分 析了当前旅游行业在职培训的九大问题，包括总体战略规划、培训观念、培训 体系、培训评估、培训形式和手段、培训制度等方面。论文通过对旅行社在职 培训问题的分析，探讨了旅行社在职培训状况不佳的原因，最后提出了改善旅 行社在职培训的几大对策与方法，有效探索了旅行社在职培训评估的方法，为 旅行社企业在职培训决策提供理论参考和方法借鉴。 关键词： 旅行社；在职培训；对策 1 Abstract At knowledge-based economy ages, business managers are aware of the importance of human capital investment in the modern human resource management. Many enterprises begin to take measures to strengthen human capital investment. In recent years, the domestic research in human capital theory has got great progress. However, compared to the foreign research, it is still weaker in some aspects. Tourism becomes one of the most important parts of the third industry in China. Travel services or tour companies have some problems in on-job training which has become a bottleneck in the development of tourism industry. Therefore, travel services’ on-the-job training is studied in this thesis through methods of questionnaire, chart analysis, etc. It discusses the current situation of travel services’ on-the-job training and problems, finds out the reasons and effective measures of on-the-job training. This article provides the theory and methods to on-the-job training for tour companies. This thesis can be divided into 6 chapters: Chapter 1 is introduction. It introduces the significant importance of th