How to effectively ask questions to the customer.docVIP

 PAGE \* MERGEFORMAT 6 How to effectively ask questions to the customer If you read a recent authoritative books or related articles, is not difficult to find a lot of work, such as: solution selling, SPIN selling the concept of sales and all sales personnel should refer to and advocate effectively for customers to ask questions. In fact, the question is indeed an effective understanding of the potential and actual customer demand, the purchasing process in an effective way, at the same time enable you to control the situation in the negotiating process. However, strange phone salesman played all know that first contact with the customers they have responded very cool, you do not want to disclose their situation and needs. Some of the more passion, you might want to get there, what the free gift, not give you any feedback or returns. So, how can we build confidence with customers in the short term, harmonious relationship, and further questions to the relevant staff to obtain needed information and control the sales process? Here are three ways you can refer to: 1. From the customer’s interest in perspective, to talk. 2. With them to share your success story. 3. Do not play strange phone From the customer’s interest, point of view ‘Trying to understand others and to others interested in, then within two months will be handed a lot of friends, if you only focus on to let others interested in you, two years has paid less than the number of friends. ‘Dale Carnegie (Dale Carnegie) Sales and make friends to do the same to the difficulties, the key is customers do not care how much you know, but how much you care about them. Therefore, a question to the customer before you make customers aware of: * You can do for them * In order to be able to better help them, you need to ask some questions about their situation and the current problems. For example: ‘Hello, I’m ABC’s Joe, I want to know whether your company under the next three months, through an ea