How to improve the level of pharmaceutical care Outpatient Pharmacy.docVIP

 PAGE \* MERGEFORMAT 9 How to improve the level of pharmaceutical care Outpatient Pharmacy [Keywords:] outpatient pharmacy drug advisory service processes Outpatient pharmacy dispensing of drugs from the pharmacy work of staff transferred to the hands of patients with terminal service process, but also the implementation of the instant medical advice, services, processes, quality of service of the pros and cons of their direct impact on the hospital’s image and reputation. At the same time should raise the technological content of pharmaceutical work, using their professional expertise, for patients with drug-related services, outpatient pharmacy services to strengthen the process of carrying out drug counseling task is to enhance the level of an important part of pharmaceutical care. A sound working system, strengthen the service process Outpatient pharmacy is the completion of the improvement of the system, out-patient Pharmacy in the fundamental guarantee. To excellence service is to strengthen the management. At the same time we improve the rules and regulations to establish and improve staff incentives. Such as: ① on the performance is good, outstanding achievements, or have made outstanding contributions of individuals, from the spiritual recognition, political encouragement. ② work responsibility, carelessness, bad service, bad system, the concept of criticism and education, for violations of pharmacy rules and regulations, resulting in adverse effects except criticism and education, but also the necessary economic penalties or organizations dealing with. ③ enhance transparency of its work and accept their supervision. Induction service personnel should be listed. 2 enthusiastic service to patients, improve the quality of service window 2.1 understand the mentality of patients, the more empathy for a patient to the pharmacy dispensary is the final step-hospital treatment, this time, the patient’s attitude is also attended by the doctor to check the