航班延误下旅客非理性维权博弈分析.pdfVIP

Mar.2015 中国民航飞行学院学报 Vo I.27No.2 Journal of Civil Aviation Flight University of China 33 航班延误T2ÌK容司仨理1生练非又博弈方析 张军 (中国民航飞行学院 四川广汉 618307 ) 摘 要:航班延误下旅客非理性维权现象时有发生，屡禁不止，严重影响到航空运行 秩序.文章运用博弈的思想和方法，从航班延误下旅客与航空公司间维权博弈的角度入手，分 析旅客非理性维权的原因所在，并提出促进旅客理性维权的应对策略:民航主管部门加强对航空 公司的监管;公安机关加强对旅客的监管;完善航班延误赔偿法律制度;构建便捷的维权路径. 关键词:航班延误旅客航空公司维权博弈 Game Analysis 01 Passenger Irrationally Claiming Rights under Flight Delay Zhang Jun (Civil Aviation Flight University of China, Guanghan 618307 Sichuan China) Abstract: The phenomena of passenger irrationally claiming rights under tlight delay occurs frequently which seriously affects the aviation operation. The article analyses the reasons of passenger irrationally claiming rights from the angle of game , sta叫ng from view of the claiming rights game between p臼sengers and airlines under flight delay, and puts forward the coping strategies to promote p出senger rationally claiming rights. The civil aviation authorities should strengthen the supervision of airlines, while the public security organs should strengthen the supervision of p出sengers. The related departments should perfect legal system of f1i ght delay compensation and build the convenient path of claiming rights. Key words: Flight Delay Passengers Airlines Claiming Rights Game 圳机场大面积航班延误，滞留机场乘客情绪异常激 航班延误下旅客非理性维权现象时有发生，屡 动，打砸机场设施 禁不止，严重影响到航空运行秩序。文章从博弈论 旅客采取罢乘、占机、拦截飞机、冲击机场、 的角度出发，通过对旅客与航空公司间维权博弈的 堵塞安检口、辱骂殴打 c作人员等非理性方式维权， 分析，探索航班延误下旅客非理性维权的原因所在， 严重影响到航空运行秩序，影响到和谐民航的构建。 并提出相应策略，促使旅客理性维权，从而打造和