如何提高车站客运服务质量.docVIP

如何提高车站客运服务质量摘 要：我国是发展中国家，铁路运输面临艰巨任务，要依靠科技进步发展铁路，提高服务质量和服务水平。况且铁路不仅是国民经济的大动脉，也是一个重要的服务性行业。因此，在当前市场竞争日趋激烈的情况下，提高车站客运服务质量就具有非常重要的现实意义。 关键词：铁路运输；服务质量;市场竞争 Abstract: China is a developing country, faced with the daunting task of rail transport, to rely on scientific and technological progress in the development of the railway, improve service quality and service level. Moreover, the railway is not only the main artery of the national economy, is also an important service industry. Therefore, in the case of this increasingly competitive market, to improve the station passenger service quality