凯悦餐饮部PNP.pdfVIP

餐饮部模块 FOOD BEVERAGE MODULE “如何把餐巾放在客人的膝盖上” “How to place a Napkin onto Guest’s Lap” 前言 Introduction 想象一下，当一位员工为您服务餐巾时， 他的手却在之前摸着他自己的头发和耳朵。 Imagine that, a Waiter is unfolding the Napkin and he just used his Hands to touch his Hair and Ear. 如果您是这位客人，您会有何感受？ How would you feel if that Guest were you? 前言 Introduction 在凯悦，我们优雅地打开餐巾并为客人摆放在膝盖上。 这是我们时常在为我们的客人所做的最基本礼仪和服务细节。 At Hyatt, we gently unfold the Napkin and place onto Guest’s Lap and it is a basic Etiquette and Detail we always provide to our Guests. 一个关键的因素是我们要确保服务的餐巾很干净，在服务和 摆放餐巾到客人的膝盖上时，我们需要先知会我们的客人。 An important factor is that we must make sure to have as little physical contact with the Napkin as possible and to ensure that the Napkin is clean and excuse ourselves once we placed the Napkin on Guest’s Lap. 前言 Introduction 我们希望每一位客人 We want every Guest to feel 体验 The 凯悦温情 Touch 目标 Objective 到此课程结束时，我们的目标是要确保你学会 “如何把餐巾放在客人的膝盖上” 并按照酒店标准实践。 By the end of this Session, our Objective is to ensure that you have learned “How to place a Napkin onto Guest’s Lap” with Confidence, and according to our defined Standards. 有问题吗？ Any Questions? 1.拿起餐巾 Pick up Napkin from Table 什么时候拿起餐巾？ When do we pick up the Napkin? • 客人入座后，尽快拿起 Immediately af