员工角色 工作满意与服务质量关系的实证分析——以青海电信海东分公司为例-empirical analysis on the relationship between employee role, job satisfaction and service quality - a case study of haidong branch of qinghai telecom.docxVIP

万方数据 万方数据 employees, the employees will be on their own role expectations become clearer, the degree of ambiguity of the natural role will become very low. In addition, the recruitment of employees, the role of employees to staff it clear that the role of target companies expect employees to focus on observation of the officers of companies are looking to come to candidates able to take than the color. Third, the role of load. When employees are designated to be too much work, is to assume too many roles, and was finished within the specified time, service personnel will have the role of the load. Order to be able to retain staff, the natural need to develop a lot of favorable business incentives to employees. Regular job rotation system can be organized in the employees join the company, and career planning for employees to do, but also to provide ongoing opportunities for promotion in the treatment of employee wages and benefits should increase in a timely manner. Work allowed employees based on their specific circumstances for them to select some of the more humane way of working, such as inconvenient staff can provide a more flexible ways of working so that its share in some of the work concerns . Keywords: role of employees; job satisfaction ;quality of service V 目 录 中文摘要 ························································································ I 英文摘要 ······················································································ III HYPERLINK \l _bookmark0 目 录 ······················································································ VI HYPERLINK \l _bookmark1 第 1 章 绪论 1 HYPERLINK \l _bookmark2 1.1 研究背景················································································ 1 HYPERLINK \l _bookmark3 1.2 研究目的及意义······································································· 2 HYPERLINK \l _bookmark4 1.3 论文的研究内容·······················