Working in Partnership Northumberland, Tyne and Wear NHS 在诺森伯兰郡的工作伙伴的关系，泰恩威尔NHS.docVIP

Working in Partnership Service Users and Carers We are committed to putting the people who use our services at the centre of everything we do and are committed to involving service users and carers in policy, practice and service development. We would like to thank all of the service users, carers and stakeholders who have worked with us over the last year in many areas. Here are a few examples. Young people at the Roycroft Clinic at St. Nicholas Hospital worked with a community based media organisation to produce a comic guide for new users of the clinic. The Woodland View Young People’s Design Group won the Trust’s Service User and Involvement Award for showing real commitment to empowering service users to shape every step of the ongoing development of this ￡27 million specialist centre for children and young people with mental health and / or learning disabilities. The Wellness Recovery Action Planning Training Team won the Trust’s Learning and Development Award. The judges were impressed by this well evaluated in-house programme that actively involves service users in positively promoting recovery. In Northumberland staff worked with the local Users Voice Group to pilot the Points of U, a way of quickly getting and responding to service user feedback about our services. We now plan to roll the project out across the Trust. Service users and carers continue to influence the development of our new services and are represented on our main Project Development Boards including Woodland View and the South of Tyne model of care development. The PALS (Patient Advice and Liaison Service) gives service users and carers an alternative to making a formal complaint. Jean Francombe was nominated by service users for the Trust’s Unsung Hero Award who described her as “someone who always has time for others”. Four years ago Jean set up the PALS Service at the Tranwell Unit in Gateshead and since then it has gone from strength to strength thanks to her compassion, commitm