T公司基于六西格玛管理方法的产品质量改善-工商管理专业论文.docxVIP

万方数据 万方数据 中文摘要 产品质量的好坏对企业的发展起着至关重要的作用，而整机产品的质量也 更多地受供方提供的各类零部件的质量影响，改善供方提供的原材料的质量， 进而改进整机产品质量，是 T 公司能否持续占有信息安全产品市场的关键，应 用六西格玛管理方法和改善方法改进供方产品质量的工作势在必行。 本文主要介绍如何应用六西格玛的 DMAIC 方法分析 C 产品交付过程中出现 问题的根本原因，并应用六西格玛的管理方法改善供方生产过程，进一步根本 改进 C 产品质量、降低质量成本、提高用户满意度。同时详细地阐述了六西格 玛的 DMAIC 改善过程方法的应用情况，这为后来应用此过程方法来解决问题作 了准备。在本文中通过介绍如何应用六西格玛的 DMAIC 流程方法分析、解决 C 产品交付时遇到的重点质量问题，来进一步阐述：界定问题，找到影响问题的 质量关键点；测量问题，发现制作过程的能力状态；分析问题，查找产生问题 的根本原因；改进问题，制定改善问题方案并实施改善；控制问题，建立维持 绩效的标准测量方法去及时纠正问题。在应用这五个改善流程解决问题的同时 采用了大量的统计知识来对原始数据进行科学有效的分析，最终达到解决 C 产 品的关键质量问题和进一步改进 C 产品质量的目的，达到培养忠实的合格供应 商的目标。 本文研究成果可以给同类电子整机制造型企业提供一个参考案例，借鉴改 造出高品质的供应链，为提升产品质量做好源头控制。 关键词：六西格玛；DMAIC；供方过程控制；薄膜按键 ABSTRACT The product quality plays a vital role in the development of an enterprise. The quality of an assembled product is more influenced by the quality of all kinds of components provided by the supplier. Improving the quality of the raw materials provided by the supplier and then improving the quality of an assembled product is the key for T Company to continue occupying the information security products market. Therefore, it is imperative to apply management method and improvement method of Six Sigma to improve the product quality of supplier. This thesis mainly focuses on how to apply DMAIC method of Six Sigma to analyze the root cause of the problem emerged in the delivery process of C product, and use Six Sigma management method to improve the manufacturing process of the supplier, so as to fundamentally further improve the quality of C product, reduce the quality cost and increase customer satisfaction. Meanwhile, this thesis elaborates the application of Six Sigma DMAIC improvement process method, which makes the preparation for the application of this process method to solve problems. By introducing how to apply Six Sigma DMAIC process to analyze and resolve in this article when the focus C product delivery experience quality problems, further elaborated: defining the problem, find the key influence quality issues; measur