组织行为学双语课程ch1organizational-change.ppt

Copyright ? 2010 Pearson Education, Inc. 16-1 Essentials of Organizational Behavior , 10/e Stephen P. Robbins Timothy A. Judge Chapter 16 Organizational Change Copyright ? 2010 Pearson Education, Inc. 16-2 After studying this chapter, you should be able to: 1. Identify forces that act as stimulants to change. 2. List the sources for resistance to change. 3. Compare the three main approaches to managing organizational change. 4. Describe the causes and consequences of work stress. 5. Describe characteristics of a learning organization. 6. Explain global differences in organizational change and stress. 16-3 Forces that Stimulate Change Copyright ? 2010 Pearson Education, Inc. 16-4 Sources of Resistance to Change Individual ? Habit ? Security ? Economic Factors ? Fear of the Unknown ? Selective Information Processing Organizational ? Structural Inertia ? Limited Focus of Change ? Group Inertia ? Threat to Expertise ? Threat to Established Power Relationships and Resource Allocations People tend to resist change, even in the face of evidence of its benefits. Copyright ? 2010 Pearson Education, Inc. 16-5 Change Agents ? Persons in organization responsible for managing change activities ? Can be managers or non-managers, current employees, newly hired employees or outside consultants ? Outside consultants can provide objective perspectives, but dont have to live with the consequences of change Copyright ? 2010 Pearson Education, Inc. 16-6 Overcoming Resistance to Change 1. Education and Communication 2. Participation 3. Building Support and Commitment 4. Implementing Changes Fairly 5. Cooptation 6. Selecting People who Accept Change 7. Coercion Copyright ? 2010 Pearson Education, Inc. 16-7 Approaches to Managing Organizational Change ? Lewins Three -Step Model of Change ? Kotters Eight -Step Model of the Change Process ? Organizational Development Copyright ? 2010 Pearson E