如何使用酒店电话计费系统(行业规范).docVIP

Call Accounting System 电话计费系统 批准人： 派送： 客房 页数 PAGE 2 / NUMPAGES 2 Purpose目的: To set up the Automatic Call Accounting System at the PABX according to the call rates established by the Government. 根据政府确定的记费标准在自动交换机上建立自动记费系统。 Any charges that are not possible to be handled by the PABX Automatic Call Accounting system has to be posted into the Computer PMS system by the operator manually. 任何不能由自动交换机系统自动收费的费用都将由接线员手工输入到计算机中。 To maximize revenue and minimize losses. 最大限度的扩大收入和减小损失。 Policy 政策: It is the hotel’s policy that all call charges are properly charged to maximize revenue and minimize losses. 这是酒店关于对所有费用最大限度扩大收入和减小损失的政策。 Procedure: 程序 Charges that are to be posted manually to the computer system are: 要手工输入计算机系统的费用有： Handling Charges of Operator Assisted Calls. 请求援助电话记费。 Guest Call made on the non guest room extension 非客房范围内的客人电话。 A Telephone Voucher with serialized number has to be raised for charges, complete the voucher with the following information: 提交有序列号码的电话凭证以便收费，完整的凭证须有下列信息： Guest name and Room Number 客人名字和房号 Telephone number 电话号码 Type of Charges 费用类型 Duration of Call 电话持续时间 Total Charges 总费用 Telephone Operator Name and signature 电话接线员名字和签字 Obtain guest signature on the voucher for posting to the guest room account.(if possible) 在凭证上取得客人签名以记入客人房费内（如果可能）。 If the charge is not allowed to bill to room, or for the city guest, cash payment must be obtained with the assistance of the Front Desk. 如果费用不能记入房费，或本地客人的费用，前台必须收取现金。 Retain a copy of the Telephone voucher and record on the Telephone Voucher List for reference at the month end audit. 保留电话凭证的复印件并在电话凭证表上做记录以便月底审计参考。 The PABX system has an online interface system to Autopost all telephone charges to the guestroom account. 自动交换机拥有一个在线视窗界面以自动传送电话费用到客人的帐户。 System has features to program the telephone charges to be posted to guest account or permanent folio as and when there is special arrangement. 系统拥有在有特殊安排时，规划电话费用到客人帐户或永久便笺的功能。 The Call Accounting System maintains the record of all phone charges, it ca