企业质量管理体系.docxVIP

PAGE PAGE 1 企业质量管理体系 Section 4 Quality management system 第四章质量管理体系  4.1 General requirements  一般要求  4.2 Documentation requirements  文件要求  4.2.1 General  总则  4.2.2 Quality manual  质量手册  4.2.3 Control of documents  文件操纵  4.2.3.C.1 Control of Customer-Supplied Documents and Data – The organization shall establish and maintain a documented procedure(s) to control all customer-supplied documents and data (e.g., network architecture, topology, capacity, installation termination assignments, and database) if these documents and data influence the design, verification, validation, inspection and testing, or servicing the product.  客户供应文件及数据操纵－组织将建立同时维护文件化程序以操纵全部客户供应的文件和数据（例如，网络体系结构，规划，容量，安装结束任务及数据库）假如这些文件和数据妨碍设计，验证，确认，检查及测试，或服务于产品。  4.2.4 Control of records  记录操纵  Section 5 Management responsibility  第五章－管理职责  5.1 Management commitment  管理承诺  5.2 Customer focus  以顾客为关注焦点  5.2.C.1 Customer Relationship Development – Top management shall demonstrate active involvement  in establishing and maintaining mutually-beneficial relationships between the organization and its customers. [4]  进展顾客关系－最高管理者应乐观参与建立并维护组织与顾客之间的相互受益的关系。  5.2.C.2 Customer Communication Procedures – The organization shall establish and maintain a documented procedure(s) for communicating with selected customers. The documented procedure(s) shall include:  顾客沟通程序－组织应建立并维护文件化的程序以确保与特定顾客之间的沟通。该程序文件应包括：  a) a strategy and criteria for customer selection,  选择顾客的策略及标准  b) a method for the organization and its customers to share joint expectations and improve the quality of products, and  组织和顾客共同参与策划及提高产质量量的方法，和  c) a joint review with the customer at defined intervals covering the status of shared expectations and including a method to track the resolution of issues. [4]  会同顾客安既定的时辰间隔评审期望目标的情况，同时应有能够追踪打算流转的方法。  5.2.C.2-NOTE 1: It is recognized that it is not possible for an orga