酒店员工满意度调查研究.docVIP

PAGE PAGE II 目 录 TOC \o 1-3 \h \z \u 摘 要 I Abstract II 一、绪论 1 （一）研究的背景 1 （二）研究的意义 1 二、相关概念及理论基础 3 （一）员工满意度 3 （二）员工流动与员工流失 4 （三）员工满意度的相关理论基础 6 （四）影响员工满意度的因素 8 三、酒店员工满意度情况调查 12 （一）昆明温德姆酒店概况 12 （二）员工满意度调查 12 1.调查问卷的设计 12 2.调查问卷的实施 12 3.调查对象的一般资料分析 13 （三）调查结果分析 13 1.工作满意度分析 13 2.工作回报满意度分析 15 3.工作环境满意度分析 17 四、酒店员工满意度影响因素分析 18 （一）工作本身对员工满意度的影响分析 18 （二）工作环境对员工满意度的影响分析 20 （三）薪酬绩效对员工满意度的影响分析 21 （四）个人发展对员工满意度的影响分析 22 五、昆明温德姆酒店员工满意度的提升策略 22 （一）设置科学的绩效考核机制 22 （二）完善现有的薪酬奖励机制 23 （三）建设人企共臝的企业文化 24 六、结论 24 附录 26 参考文献 28 致 谢 29 PAGE PAGE II 摘 要 随着企业管理理论研究和企业管理实践的发展，“以人为本”的管理理念已深入人心。因此，进行员工满意度研究已成为企业管理实践中非常重要的任务。现代人力资源管理理论认为，员工满意度与激励管理措施密不可分，本文从研究背景及现状出发，首先阐述了酒店员工满意度相关概念，然后从五方面分析影响酒店员工满意度的因素，接着分析影响酒店员工满意度的原因，最后针对问题提出建议。 关键词：酒店 员工满意度 薪酬  Abstract With the development of enterprise management theory and business management practices, the people-oriented management philosophy has been deeply rooted in the hearts of the people. As the most active factor in productivity, “people” plays an increasingly important role in enterprises. Talent competition has become the focus of enterprise competition, and the role of human resource management in enterprise management has become more and more prominent. Therefore, conducting employee satisfaction research has become a very important task in business management practice. Modern human resource management theory believes that employee satisfaction and incentive management measures are inseparable. Based on the research background and current situation, this paper first expounds the concept of hotel employee satisfaction, and then analyzes the factors affecting hotel employee satisfaction from five aspects, and then analyzes The reasons that affect the satisfaction of hotel employees, and finally make recommendations on the problem. Keywords: hotel; employee satisfaction; salary PAGE 21 一、绪论 （一）研究的背景 二十一世纪的到来，中国经济的飞速发展，导致企业间的竞争愈加激烈，而