罗兰贝格-能力测评-NCE+HR+Assessment+Project.pptVIP

NCE HR Assessment Project ;Table of Contents;Project Background Approach;Project Objectives;The Human Resource functions included in Assessment project included:;Project Assumptions;We developed our analysis using a holistic model, looking at the following questions:;HR’s Perspective;A working philosophy for the future: The “Business-Within-A-Business” concept; Determine what they do and do not need Have choices for sourcing support products/services “Make” in Business Unit and/or Purchase from NCE Shared Service and/or Purchase in the marketplace Will become more astute consumers, demanding value (the combination of cost quality) and service (the combination of cost and timeliness of delivery) If their needs aren’t met, they will vote with their pocketbook;Key Issues: Challenges facing NCE HR today;NCE HR Benchmark Overview;Key NCE HR Issues Today;;;Corporate Center;Looking at HR today and tomorrow - Ideas about current and future state of NCE HR;Looking at HR today and tomorrow - Ideas about current and future state of NCE HR;Compensation Analysis;Compensation Recommendations;Looking at HR today and tomorrow - Ideas about current and future state of NCE HR;Customer satisfaction results: Largest gaps today in meeting current customer needs according to those surveyed: Knowledgeable and timely response to benefit questions Access to simple and complete benefit information Functioning as educators rather than record-keepers Benchmarking results: Customer service representative ratio*: Foster Higgins: 1:1500 Intel: 1:1333 NCE: 1:330 *Includes only active employees Key issues reported by department personnel include: Number and complexity of existing benefit plans Lack of training and education for department members on benefit plans and processes Procedures within the department are inconsistent and not well documented Customers and Field Services consultants are calling more than one department member for problem resolution Several HRizon and tech