2015旅游与酒店专业实用英语（劳动版）课件：Unit 12 Dealing with Emergencies.pptVIP

Unit 12 Dealing with Emergencies 旅游与酒店专业实用英语 Practical English for Tourism and Hotel Services 中国劳动社会保障出版社 Warming up Listening Practice Situational Conversations Leaning Objectives 4 1 2 3 Role-plays 5 Exercises 6 Reading Comprehension 7 Listening Script Listening Script 8 Learning Objectives After learning this unit, you should be able to: Know about the basic steps in dealing with travel emergencies Know how to help tourists find their missing baggage Know how to handle tourists’ lost articles Know how to deal with a lost tourist Task 1 In the box are some necessary articles that you should prepare in your first-aid kit before traveling. Complete each statement with a word or phrase from the box. sunscreen Band-Aid medicine eye drops insect repellent wipes Answer sunscreen 2. insect repellent 3. medicine 4. wipes 5. Eye drops 6. Band-Aid Task 2 Below are some cases of emergency that may occur during the trip. Match each expression with its corresponding Chinese. Warming-up Answer Task 1 Listen to a conversation between a tour guide and Michael, a tourist, then decide if the following statements are true (T) or false (F). Listening Script 1.________ One piece of the tourists’ baggage is missing. 2.________There were 17 pieces of baggage when they got to the hotel. 3. _______ Michael’s suitcase is a large, black leather one. 4. _______ Michael’s suitcase was sent to the wrong place. 5.________The tour guide reminds Michael not to carry important things with him when he travels. T F F T F Listening Practice Task 2 Listen to a short passage and fill in the blanks with the words or phrases you hear. Key (1) sound judgment (2) delay (3) travel agency (4) best solutions (5) professional support Listening Script Conversation 1 Finding a lost tourist Task: Read the conversation