文秘英语外研社Unit-2.pptVIP

Learning Objectives Listening and Speaking Listen and Practice Act Out Reading Text Exercises Practical Writing Supplementary Reading Learning Objectives After completing this unit, you will be able to: ☆ make and answer telephone calls; ☆ utilize telephone etiquette; ☆ write memos. Listening and SpeakingPart One Listen and Practice Making and Answering Telephone Calls Dialogue 1 1. Listen to the dialogue, and fill in the blanks. Helen: Hello, this is . Caller: Hello, this is Mr. Baer, from ABC Company. I’d like to speak to Mr. Green, please. Helen: _____________.(pause) I am sorry, he’s not in the office at the moment, ____________________________for Mr. Green? Caller: Yes, could you tell him that I won’t be able to___________________________? I’ll have to stay in Shanghai longer than I expected. ________________________to arrange another date for the meeting. Helen: That will be . He’ll be back in the office___________ and I’ll make sure he gets the message. 2. Listen to the dialogue again, and answer the questions you will hear. Write your answers below. (1) ———————————————————— (2) —————————————————————________________________________ Dialogue 2Listen to the dialogue, and fill in the blanks. George: Hello, George Speaking. Helen: Hello, George. This is Helen_____________________. George:_______________________. How are you? Helen: Fine. And you? George: Not too bad. ______________________is that we are having some problems with the electric installation（电气设备）. Helen: Really?_______________________? George: To be honest, could you get somebody over to take a look at it? Helen:________________? George: Well, could you make it this afternoon? Helen: Certainly.____________________________________? George: There seems to be something wrong with the pressure setting. Helen: I see. Anyway, I’m sure______________________