行销管理授课讲义.pdf

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行銷管理授課講義 邱志聖 政大國貿系 Spring, 2003 行銷管理/邱 1 Markets definition and types Markets: all individuals and organizations with the potential desire and ability to acquire a particular good or service. Types of Markets •Consumer Markets •Business-to-Business Markets •Non-profit Markets •Internal Markets 1- C 1999 by Prentice- 2 Hall, Inc. 行銷管理/邱 2 Marketing Creates Exchange that provides customer utility Exchange: a process facilitated by the marketing function in which two or more parties provide something of value to the other. Utility: the want-satisfying potential of a good or service. Four Fundamental Types: •Form •Place •Time •Ownership 1- C 1999 by Prentice- 3 Hall, Inc. 行銷管理/邱 3 The Marketing concept THE MARKETING CONCEPT The Purpose of Marketing To understand the customer’s needs and wants To create customer value through satisfaction and quality To operate more

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