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行銷管理授課講義
邱志聖
政大國貿系
Spring, 2003
行銷管理/邱 1
Markets
definition and types
Markets: all individuals and
organizations with the potential desire
and ability to acquire a particular good
or service.
Types of Markets
•Consumer Markets
•Business-to-Business
Markets
•Non-profit Markets
•Internal Markets
1- C 1999 by Prentice-
2 Hall, Inc. 行銷管理/邱 2
Marketing Creates
Exchange that provides
customer utility
Exchange: a process facilitated by the
marketing function in which two or
more parties provide something of
value to the other.
Utility: the want-satisfying potential of a
good or service.
Four Fundamental
Types:
•Form
•Place
•Time
•Ownership
1- C 1999 by Prentice-
3 Hall, Inc. 行銷管理/邱 3
The Marketing
concept
THE MARKETING
CONCEPT
The Purpose of
Marketing
To understand the
customer’s needs and
wants
To create customer
value through
satisfaction and quality
To operate more
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