酒店洗衣房文件记录管理制度-laundry-record-policy.docVIP

laundry record policy 洗衣房记录管理制度 批准人： 派送： 客房部 页数 PAGE 3 / NUMPAGES 3 Purpose目的: Establish departmental standard, accurate efficient data filling system. 建立部门标准和正确有效的数据存档系统。 Policy 政策: Procedure: 程序 Guest call 客人来电 All guest’s calls are record on the relevant list by noting the following information: 所有客人的来电 应纪录在相关的表格上并应包括以下信息： Room number 房号 Call time 来电时间 The valet, who collects the laundry items, will then sing her/his name on the same registration line, thus confirming the completion of the guest’s request. 负责收取洗衣的员工应在确认栏签名已证实客人的要求已完成。 Voucher list 账单 The laundry Department clerk/order-taker shall receive the laundry list from the marker, calculate the corresponding amount on the list and record the room number, the guest/s name, the marking and the total amount on the voucher list. 洗衣房文员收到洗衣单后应计算出单上相应的金额并在账单上记录下房号，客人姓名，标注和总金额。 The valet, when returning the guest’s laundry, must sign her/his name on the voucher list . 负责返还洗衣的员工必须在单据上签字。 Daily uniform production report 每日制服洗涤报告 The number of uniforms washed and /or dry-cleaned according to the Laundry Department, are to be recorded on the daily uniform production report. 洗衣房每日洗涤或干洗的制服数量都应记录在每日制服洗涤报告中。 The daily uniform prodution report is to be incorporated with the guest laundry and dry-cleaning in a monthly statement of account which is to be submitted to the Director of Rooms with copies to the Director of Finance Administration and the Resident Manager. 每日制服洗涤报告和客人干湿洗月度报告应按月递交给行政管家，财务总监和驻店经理。 Valet movement form 客衣员工记录表 The name of the valet collecting/delivering laundry/dry-cleaning shall be recorded on the valet movement form, along with the number of the room where the items are to be collected/delivered. 收取/返还干洗/湿洗衣物的员工应将姓名记录在客衣员工记录表上，同时也应记录收取/返回洗衣的房号。 Hold for return garment 保留洗衣处理 The laundry supervisor is responsible for making appropriate arrangement for the return of requested items. 洗衣房主管应负责安排返回客人要求的衣物。 If the items are to be collected by a representative of the guest, the person who picks up