【酒店客房管理全套SOP】Folding guest towels折叠毛巾.docVIP

STANDARD OPERATING PROCEDURE 标准操作程序 FOLDING GUEST TOWELS 折叠毛巾 Task Number: 任务号： HKFL-0028 Department: 部门： Housekeeping 客房部 Date Issued: 制定日期： August 2005 2005年8月 Guest Expectation: 客人期望： It is important that I can see that towels are always folded the same way. This gives me confidence that towels are checked for cleanliness each day. It also assists with my routines – especially early in the morning. 我希望看到毛巾总是折叠整齐并一致.这能让我感觉到它们每天都会被检查清理.这能为我特别是早上提供极大的方便. Time to Train: 培训时间： 25 minutes 25分钟 Why is this task important for you and our guests? 为什么这项认为对你及我们的客人都如此重要? Answers: 回答: We can increase our GSTS score.我能提高客人对我们的评价. I can show my professionalism.我体现出了我的专业水准. I want to make our guests feel comfortable.我必须让我们的客人感觉很舒适 WHAT/ STEPS 步骤 HOW/ STANDARDS 标准 TRAINING QUESTIONS 培训问题 Fold towels 折叠毛巾 Cut off excess thread coming from clean towels. 剪干净毛巾的线头 Check to ensure there are no stains or hair on clean towels. 检查和确保毛巾上面无污点和毛发 Start from the top of the bundle and fold the towel, checking to ensure the right side is up: 从捆绑的顶部开始,折叠毛巾,检查确保正确的一边是放在顶上的. Bath towels: 浴巾 - fold in 3 parts, logo facing the front.折成3折,商标朝外 Hand towels:中巾 fold in 3 parts, logo facing the front折成3折,商标朝外 Face towels:小方巾 will be rolled and placed on the amenity tray捆成捒并放在用用品盘内 Bathmat:地巾: fold in 3 parts, logo facing to the front折成3折,商标朝外 PHOTO#1 Why do I need to cut off thread? 为什么需要将线头朝外? Why do I need to check about stains? 为什么需要检查污点? How do I have to fold a bath and hand towel? 如何折叠浴巾和中巾? How do I have to fold a face towel? 如何折叠小方巾? How do I have to fold a bath mat 如何折叠地巾? Maintenance 工程问题 If you find any damages on Towels, bring towels to the HK office. 如果您发现毛巾是破的,将其拿到办公室(千万不要补充进房间) Large towels can be reused for smaller towels. 打巾可以改为小方巾用) Why do we repair towels? 为什么需修补毛巾? Summary questions: 问题概述： What is important about folding towels?折叠毛巾的重要性? Can I reuse damaged towels?能够使用破损的毛巾吗? What do I do if I find towels which have excess threads?如果发现毛巾上面有线头应怎样做