品管圈在提高老年患者服药正确率中的成效分析.docVIP

品管圈在提高老年患者服药正确率中的成效分析 绵阳市中心医院老年综合科621000 【摘要】目的探讨品管圈活动在提高老年患者服药正确率中的应用效果。 方法成立“松鹤圈”，通过现状调查、原因分析、拟定对策等程序，幵展品管圈 活动。选择2015年7月一8月住院老年患者76例为活动前组，2015年11月一 12月住院老年患者87例为活动后组，比较实施前后老年患者服药的情况。结果 活动前老年患者服药正确率为60.52%，活动后为89.66%。兄管圈活动fe圈员解 决问题能力、责任心、沟通协调能力、自信心、团队凝聚力、积极性、品管手法 应用、和谐度8个方面评分均高于活动前。结论开展品管圈活动不仅为患者提 供更安全、更优质的护理服务，而且也能促使临床护理工作更加规范化、合理化， 充分发挥医务人员的潜能，增强彼此协作能力，提高团队凝聚力。 【关键词】品管圈；老年患者；服药正确率 [Abstract] Objective To discuss the effect of quality control circle activities in improving the elderly patients with medication accuracy.Methods The QCC of crane was established by survey.through the present situation investigation,cause analysis, proposed countermeasures,to carry out quality management circle activity. A total of 76 hospitalized elderly patients had been chosen before QCC establishment as control group during July 2015 to August 2015 while 87 hospitalized elderly patients were as the experimental group after QCC establishment November 2015 to December 2015.and compared the improvement of the elderly patients with medication accuracy before and after measures implementation.Results The elderly patients with medication accuracy is 60.52%, after the activity was 89.66%.There were changes in using the technique of QCC,solving ability,responsibility,communication and coordination ability,self-confidence,team spirit,cohesion,enthusiasm,quality management technique application,harmonious degree score were higher than activities before eight aspects.Conclusion After carrying out QCC,not only provide patients with more secure, more high quality nursing service,but also can cause more standardization and rationalization of clinical nursing work.it can give full play to the potential of the medical staff,enhance mutual cooperation ability,improve team cohesion. 【中图分类号】R473 【文献标识码】A 【文章编号】2096-0867 ( 2016) -09-017-02 品管圈(quality control circle,QCC)是日本石川馨博士所创，是指由相冋、相 近或有互补性质工作场所的人们自动自发组成数人一圈的活动团队，通过全体合 作、集思广益,按照一定的活动程序，运用科学的统计方法及品管手法，来解决工作 现场、管理、文化等方面所发生的问题及课题【1】。如今，品管圈正以星火燎原 之势