业务员沟通技巧与客情关系维护培训课程.pptVIP

;先从案例开始（１）;案 例（2）;案 例（３）;业务沟通中的一般困惑;Seeks first to understand, then to be understand. 首先要努力理解别人，然后寻求被别人理解。 Organizes and expresses thoughts clearly and concisely, both in speaking and writing, so that others understand. 在说话和书写方面清晰简明地组织和表达观点，从而使别人易于理解。 Expresses ideas ways that build commitment to them, even when unfamiliar or unpopular; involves and fully informs others in a timely way. 即使在不易被理解和赞同的情况下，能用一种有效的沟通方法得到对方的承诺和??持；能及时地通知和让有必要的人参加进去。 Recognizes cultural differences and communicates in ways that work. 承认文化差别并用有效的方法进行交流。;编 码;由此，我们可以看到，沟通能够：;Manage Conflicts 处理冲突;Seek First To Unde