课件：二管理主要思想及其演变.pptVIP

管理学概论2-* The consequence was that they felt themselves to be participating freely and without afterthought, and were happy in the knowledge that they were working without coercion from above or limitation from low. 管理学概论2-* 大规模的调查 调查方法:问卷和访谈 时间:1929-1932 对象:两万多个西方电器公司的工人 结论: 不是工作环境, 是人际关系影响人的生产效率 管理学概论2-* But to arrive at this point it become necessary to train interviewers how to listen, how to avoid interruption or the giving of advice, how generally to avoid anything that might put an end to free expression in an individual instance. Some approximate rules to guide the interviewer in his work were therefore set down. These were, more or less , as follow: 管理学概论2-* 1. Give your whole attention to the person interviewed, and make it evident that you are doing so. 2. Listen--- don’t talk. 3. Never argue; never give advice. 4. Listen to: what he wants to say what he does not want to say what he cannot say without help 5. Always do this with the greatest caution, that is, clarify but do not add or twist. 6. Remember that everything said must be considered a personal confidence and not divulged to anyone. 管理学概论2-* One woman worker, for example, discovered for herself during an interview that her dislike of a certain supervisor was based upon a fancied resemblance to a detested stepfather. Small wonder that the same supervisor had warned the interviewer that she was “difficult to handle.” But the discovery by the worker that her dislike was wholly irrational eased the situation considerably. 管理学概论2-* One worker two years before had been sharply reprimanded by his supervisor for not working as usual: in interview he wished to explain that on the night preceding the day of the incident his wife and child had both died, apparently unexpectedly. At the time he was unable to explain; afterwards he had no opportunity to do so. 管理学概论2-* 接线实验(男工实验) 14人自动组成两个非正式小组 不能工作太多 不能工作太少 不能向领导打小报告 不得打官腔 定额为7312个