家电商场售后管理系统毕业设计论文.docxVIP

摘要 随着竞争的猛烈，市场也就越来越成熟，大凡成熟的市场，其标记之一就是由感性的消费向着冲动消费转移，因此，行业竞争的战场大多也都市从有形的产物逐渐转移到无形的办事，竞争的重点也会从初期市场的焦点产物、代价、品质逐渐转移到对主顾的办事上。这就要求企业对其定位进行根天性改变，到达从以产物经济为主的经济运营模式转向以办事为主的经济运营模式。革新开放这么多年,中国的轻产业和农业都有了长足的进步,相比之下,中国的第三财产的生长就显得有些迟钝了。我们的办事业也由于从业人员素质良莠不齐，整体办事水平不高，办事软硬件不配套而受到媒体和老黎民的批评。家电商场售后办事治理系统正是在这种情况中产生的。 本系统是基于C/S模式，接纳Visual Basic6.0为开发东西，Microsoft SQL Server2000为背景数据库开发的专用于家电商场的售后办事治理系统。 要害词：家电商场、售后办事、信息治理、C/S、数据库 Abstract With the intense competition, the market has become more mature and most mature market, The sign is one of the emotional consumption by moving toward consumption transfer, therefore, competition in the battlefield will also most from tangible products to shift to intangible services, The competition will focus on the market from the beginning of core products, prices, a gradual shift in the quality of customer service. This will require the enterprises to carry out its fundamental position change products to reach the economic-oriented economy operating mode to a service-oriented economy operating mode. Home appliance stores in after-sales service management system is in such an environment produced. So many years of reform and opening up, Chinas light industry and agriculture have made significant progress, compared to Chinas tertiary industry on the development appears to be somewhat slow. Our services are due to the mixed quality of practitioners, the overall level is not high, hardware and software support services and not by the media and the general public criticism. The system is based on C/S model, using Visual Basic 6.0 development tools Microsoft SQL Server 2000 database for background devoted to the development of the home appliance stores after-sales service management system. Key Words：Home appliance stores，After-sales service，Information Management，C/S,Database 目录 TOC \o 1-3 \h \z 摘要 1 Abstract 2 1.绪论 5 1.1 课题配景 5 1.2 开发东西与开发要领介绍 5 1.2.1 Visual Basic 技能 5 1.2.2 SQL Server技能 6 1.2.3 ADO数据库访问技能 7 1.2.4 结构化系统开发要领 9 2