酒店西餐服务程序汇总.docxVIP

酒店西餐办事步伐汇总（中英文） Remarks: All the clearing must follow the rule: who deliver the order; this person should also finish clearing in his/her shift. He/Her cannot pass to the next shift except by the time he/her finish duty and it is still within one hour after delivering. 步伐如下: PREPARING FOR SERVICE 准备事情 Personal grooming 小我私家仪表 The table 摆台 Menu knowledge 菜单知识 Miscellaneous preparation tasks 各项准备事情 The waiters sideboard 办事员边柜 Setting the atmosphere – the final check 气氛部署 – 最后的查抄 The reservations diary – taking a reservation 预定日记 WELCOMING CUSTOMERS 迎接客人 Seating a customer 引客人入座 Greeting 问候 Seating 就坐 Serving Pre-meal Drinks 提供餐前酒水 SERVING FOOD 食品的办事 Order taking sequence 办事顺序 The scribble pad 记事本 Docket system 入厨单 Adjusting cutlery 调解餐具 Serving food 提供饮食办事 Cleaning tables 清洁桌面 CUSTOMER DEPARTURE / CLEANING 主顾用餐完毕后清洁 Arranging customer departure 部署客人离去 Payment methods 结帐方法 Cleaning 清洁 　　详细内容如下: 　　1. Preparing for service 准备事情 　　1.1 Personal grooming 小我私家仪表 　　As this is an “up front” industry, your appearance becomes all important. Therefore, special attention to grooming is essential. 　　因为这是办事业的最前方，你的外表是很重要的，因此你必须首先注意这一点。 　　Being in control of the job at hand, along with good self image and personal appearance leads to professional confidence when handling people. 　　随时处于事情最佳状态，伴以良好自我形象及小我私家外表，这将你在面对主顾时体现得既自信又专业。 　　The things we look at when we talk of personal grooming include. 　　我们所讨论并存眷的小我私家仪表包罗： 　　(a) Facial expression – a customer expects to see a smiling face – a smile overcomes many problems. Show alertness and freshness, never boredom of disinterest. 　　外貌印象 – 主顾总是希望见到笑脸 – 微笑可以克服任何难题，体现出您的警觉和生机，绝不要不耐烦或不理睬主顾; 　　(b) Personal hygiene – a sense of pride is gained by looking well groomed and attractive. 　　小我私家卫生 – 以仪表整洁吸引别人并引以自豪 　　Daily bathing and use of deodorant ensures personal freshness and cleanliness. Avoid excessive use of after shaves, cosmeti